Case Study

Bite-sized, hand-picked collection of helpful industry information that answers your important questions

IBM AS400 iSeries

IBM i Modernization of a Legacy Home Care System

Overview The customer is a well-known home healthcare services provider with 12 branches across Upstate New York and Western Pennsylvania, providing care and promoting healthier and happier lives. With its core system built on IBM i (AS/400), the customer partnered with Integrative Systems to enable modern integrations, boost usability, and lower dependency on AS/400 installations while preserving legacy RPG logic. Explore – How did Integrative Systems create a clear modernization blueprint How did Integrative Systems enable integration without rewriting core logic What was the role of AI-Assisted Development? How did IBM i frontend modernization take place? What was the approach of Integrative Systems for a smooth and disruption-free transition? Download this case study to discover how Integrative Systems empowers organizations with a structured IBM i modernization approach.

IBM AS400 iSeries

Building a Structured AR Collection Framework for a Waste Management Company

Overview The customer is a well-known recycling and waste management company with $80M annual revenue, operating in a complex environment with 23 databases and over 75,000 customers. To create a structured collection process, optimize receivables management, and build a dedicated AR collection team, the customer collaborated with Integrative Systems. Explore – How did Integrative Systems recover $25M systematically in mere 4 years? How has the gap between invoice, follow-up, and dispute handling reduced? How did Integrative Systems prioritize accounts using aging reports? How did Integrative Systems monitor collection activity and payment progress? Download this case study to discover how Integrative Systems empowers organizations with a strategic accounts receivable collections framework.

IBM AS400 iSeries

Automating Item Creation on IBM i for Scalable Retail Operations

Overview Founded in 1873, the customer is a well-known U.S. – based retail and education solutions provider, catering to thousands of institutions and millions of end users with campus bookstores, supplying students and faculty with textbooks and other course materials. Relied on JDA MMS on IBM i for core operations – the customer sought an expert IBM i partner to streamline processes, reduce manual effort, and modernize workflows without disrupting existing systems. Explore – How did Integrative Systems enable a 5x Increase in Item Creation? What steps were taken to replace the screen-by-screen item creation? How do users and buyers get item-related reports? How did Integrative Systems support the overall project? How did Integrative Systems streamline workflow management? Download this case study see how Integrative Systems automated item creation for a well-known retail client.

Optimized Collections Cycle and Enhanced AR Visibility Through Systematic Collection Efforts

Overview The customer is a well-known provider of a commercial kitchen cutlery exchange, catering to 100,000+ customers from multiple industries such as restaurants, food and meat processing units, grocery shops, and others. Inconsistent Accounts Receivable processes and uneven invoice uploads led the customer to partner with Integrative Systems in order to improve the payment cycle and boost AR visibility. Explore – How did Integrative Systems recover $2M systematically in mere 6 months? How has the gap between invoice, follow-up, and dispute handling reduced? How did Integrative Systems streamline invoice management? How were billing issues resolved? Download this case study  to discover how Integrative Systems empowers organizations with a strategic accounts receivable collections framework.

JDE

Efficient JD Edwards and Third-Party Integration for Manufacturing Success

Overview The client is a diversified manufacturing company with multiple business units producing a wide range of vehicles, equipment, and other products. Operating on JD Edwards EnterpriseOne 9.2 and with over 20 years of JDE experience, the company sought to consolidate manufacturing and financial data across business units while maintaining operational efficiency. The challenge arose from using a third-party application for product configuration during sales orders. The existing integration architecture created bottlenecks, as it could not differentiate real-time events (RTE) between business units, support unit-specific processing, or automate configuration management. Manual maintenance of Object Configuration Manager (OCM) records added administrative overhead and risk of errors. With Integrative Systems’ expertise in strategic JD Edwards integration, the team designed a scalable, robust architecture to address these challenges. Curious to know – How Integrative Systems architected a multi-unit integration solution How OCM processes were automated and RTE traffic efficiently load-balanced How the solution enhanced system stability, accuracy, and end-user flexibility Download this case study to see how we transformed JD Edwards integration for a global manufacturing enterprise.

IBM AS400 iSeries

Optimizing Reporting & Data Accessibility for a Manufacturing Company

Overview The customer is a major player in manufacturing, producing high-performance audio components as well as delivering customized services to Original Equipment Manufacturers (OEMs). With unmatched expertise in audio, haptic, and sensor technologies and a robust innovation approach, they provide advanced products and services across industries like medical, industrial, security, and consumer markets. The customer partnered with Integrative Systems, which delivers agile and tailored Microsoft solutions to optimize reporting capabilities, improve data accessibility, and create a reliable analytics roadmap. Explore – How Integrative Systems streamlined reporting with Power BI? What solutions were implemented to unify data systems? How did the new approach improve operational efficiency? What business outcomes were achieved? Download this case study to discover how Integrative Systems empowers organizations with scalable, data-driven solutions.

IBM AS400 iSeries

American Collegiate Marketing (ACM) Transformation

American Collegiate Marketing (ACM) experienced increased business outcomes and enhanced customer satisfaction with timely IBM i batch jobs completion. In 1974, Founder and CEO, Irv Lesher, wanted to give college students a break. He believed that giving them a discount on magazine subscriptions would benefit both the students and the magazine publishers. He was right! And so, the parent company, American Collegiate Marketing, was born. Today, they sell discounted magazine subscriptions online to students, teachers, and just about everyone in the USA, and their commitment to superior service is stronger than ever. Their call center is still located in our company headquarters, right down the hall from the President/CEO. They work directly with publishers to ensure fast and accurate delivery. They are proud to say we’ve helped over 5 million Americans save a billion dollars on magazines! Challenges ACM user software programs are menu driven and collectively called FAMIS (Fulfillment and Marketing Intelligence System). Order entry and payment entry was done during the day and evening hours. All data entry records were batched as they got created. At Midnight everything switched over to batch operations. This includes nightly Order Edits, Credit Card Processing for any transactions not handled via the website, and others, various reports on the day’s activities. During batch processing when things encountered bugs and crashes, it will be almost always happened after Midnight and will have to have the problem fixed immediately because all additional processing would come to a halt until the crashed processes were fixed. ACM had a shortage of trained IBM i skilled resources who can fix the high severity issues/abends immediately. This affected their business growth and customer satisfaction.

Accounts Receivable Workflow Email Automation

The customer’s AR (Account Receivable) team communicated with their customers for outstanding payment via e-mails which is a manual process, in which AR team collects data of unpaid invoices with outstanding amount and due date, and then according to due date AR team sent e-mails to respective customers. The AR team bifurcated e-mail based on due date in 4 types as follows. 1. Friendly Reminder (Due date between 1 and 10 days): This is a simple friendly reminder e-mail which is sent to those customers who have invoices with due dates between 1 and 10 days. 2. 30 Days Past Due (Due date between 11 and 30 days): This is an acknowledgement e-mail for payment, which is sent to those customers who have invoices with due dates between 11 and 30 days. 3. 60 Days Past Due (Due date between 31 and 60 days): This is acknowledgement e-mail for payment, which is sent to those customers who have invoices with due dates between 31 and 60 days. 4. Past Due (Due date greater than 60 days): This is an acknowledgement e-mail for payment, which is sent to those customers who have invoices with due dates greater than 60 days

BPCS

How Integrative Systems helped North America’s premier multi-channel retailer of Boating and fishing supplies upgrade their legacy IBMi software & hardware

Overview West Marine is the premier multi-channel retailer of boating and fishing supplies serving boaters online and with over 240 stores in the US. It’s an American company founded in 1968, based in Fort Lauderdale, Florida has more than 5000 employees. West Marine also runs Blue Future a non-profit organization. Challenge West Marine had 7 Logical Partitions (LPARs) of legacy IBMi that needed hardware and software upgrades. There was a lack of skilled IBMi experts in-house who could help with upgrades. IBMi subject matter experts had to coordinate with both business and development teams during work hours.