One Stop Customer Service Provider You Need
Leverage the expertise and resources of a specialized customer service provider, for improved efficiency, cost-effectiveness and happier customers.
- Inbound/Outbound Call Handling
- Email/Chat/SMS Support
- Technical/Helpdesk Support
- Automated Chatbot Management
- Customer Complaint Management
- Pre/Post Product Sales Query handling
What brings you here?
Worries about the cost of infrastructure, technology, & personnel of an in-house customer service team?
In-house team of reps churning at a high rate of attrition during peak seasons?
Struggling with finding, hiring and retaining reps with right experience and expertise?
Frustrated customers due to abandoned calls, high hold times and unanswered emails?
Expanding into omni-channel customer service has been a long-held vision, but never fructified?
Connect with our Experts
to get all Your Answers
- 20+
- Years In Business
- 85+
- CLIENTS SERVED
- 1150+
- PROJECTS DELIVERED
- 250+
- EMPLOYEE Strength
Our Esteemed Clients
Why Should You Rethink Customer Experience Optimization?
95% of Customers Share Bad Customer Service Experiences with Others ~ Zendesk
Buying is a changed game with time! Customers might forget about what product or service they bought from you but will never forget how you made them feel while buying!
58% of Customers Opt to Switch to Competitors After One Poor Customer Experience ~ Microsoft
One poor customer service experience and you have lost that customer for life! Why even do that when you already know that customers today are inclined towards empathetic buying?
Customer Service Provider Benefits That You Leverage
Hand-pick Specialized Expertise
- One size doesn’t fit all - the sooner you understand this, the greater you propel in business.
- Customer service is a strategic business function that drives customer loyalty and strikes a balance between repeat buying & lost opportunities!
- Choose skilled & proficient customer services reps who align with your business function, endeavor to retain existing customer relationships & foster new ones!
Unlock the Scalability
- When you hire full-service teams on demand, it’s a sign you are thinking growth, don’t you?
- A lot of customer service companies falter to envision the growth that you are looking at.
- Opt for tailored customer service solutions with flexible on-demand teams that can be scaled up and down as and when you need them. That’s the leverage you get with a reliable customer service provider.
Customer Service Teams That Can Start in a Week
- In a hurry and don’t have time to build and train customer service teams to create an impactful brand footprint?
- Get ready to rock teams on-demand that can start in a week’s time.
- While you focus on growth, let our customer experience specialists shape a team of customer service reps tailored to your unique customer needs, in less than 7 business days.
Continuous Improvement & Innovation
- Break the norm! Customer service is becoming an inherent business function.
- Think beyond. Think about creating an experience.
- Elevate the standards of buying journey for your customers with a team of customer experience specialists exposed to innovation.
- Leverage ongoing analysis, training, and cutting-edge modern solutions to create customer service as a fulfilling experience.
Customer Experience that Grows as You Do!
- Empower your customer service with unmatched flexibility and scalability.
- Whether you need to strengthen your existing team, clear the backlog, or launch an operation at scale, we've got you covered. Say goodbye to one-size-fits-all solutions.
- Our customer service is tailor-made to adapt and grow alongside your business. Let's conquer your customer support challenges together, step by step.
Why Should You Choose Integrative as Your Customer Service Provider?
Increased Customer Satisfaction
Seasoned customer experience specialists who help you elevate your customer experience to the next level. Offer personalized solutions to your customers, leaving a positive brand impression that drives trust & loyalty.
Omnichannel Support
Create a multi-touchpoint customer service experience and let your customers feel that they are heard, always! Leverage the power of chat/SMS, emails, and phone to offer exceptional support to your customer, at their convenience.
30-40% Cost Reduction
Unearth improved customer service experience for your customers while saving 30-40% on capital costs that you burn with an in-house customer service team. Maximize operational efficiency with customer service while saving substantial costs.
Focus on Core Competencies
Improve focus on core competencies while we take care of your customer service function. Our dedicated team of customer experience specialists ensures complete customer satisfaction while you focus on business growth.
Industries We Serve
Hire Customer Service Representative on Your Team, Now!
If you are looking to hire full-service customer service teams on demand, you are going to be spoilt for choice.
Junior-Level Customer Service Representative
- 1 - 2 Years of customer service experience
- Well-versed with customer complaint resolution, and customer request processing.
- Capable of offering support through chat, email, and phone.
Mid-Level Customer Service Representative
- 2 - 4 Years of customer service experience
- Established knowledge about CRM and database management, customer order, and application support
- Capable of offering omnichannel support for technical queries
Senior-Level Customer Service Representative
- 6 - 10 Years of customer service experience
- Responsible for training new hires, managing KPIs & timely reporting
- Capable of setting out seamless customer service processes and offering expert troubleshooting solutions
Frequently Asked Questions (FAQs)
What is the meaning of customer service provider?
A customer service provider works with the parent organization to offer services and support to their customers before, during, and after a purchase or interaction. Customer service providers help the parent company to build positive relationships with their customers, enhance the overall customer experience, and maintain customer loyalty. Customer service can be provided via phone, email, live chat, social media, or SMS, depending on the nature of the parent business.
What is outsourced customer support?
Outsourced customer support means that a parent company delegates customer service activities to an external service provider, instead of handling customer inquiries, complaints, or other support-related tasks in-house. It involves various channels such as phone, email, live chat, SMS, or a combination of these. The service provider works closely with the parent company to understand their products, services, values, and customer service guidelines to ensure a seamless customer experience.
What are the services provided by a customer service provider?
A customer service provider like Integrative Systems can provide services like answering customer inquiry emails, resolving queries on phone calls, offering product/technical information, taking customers’ billing and payments, handling customer feedback, internal reporting to parent organization’s stakeholders and improvements in their overall processes, workflows and KPIs.
How will your customer services reps enhance my customers’ experiences?
As a customer service provider, we can deploy reps that have exceptional written and verbal communications skills. Our reps would be empathetic toward the needs of your customers. They would have the ability to be patient and calm with frustrated customers and handle complaints with professionalism and composure. Time management, problem-solving ability, and a positive attitude are some of the secondary key skills they would carry.
What are the most outsourced customer services?
Services like call center management with inbound and outbound call support, customer email and chat support, accounting and finance, data entry and management, help desk support, multilingual customer support, maintenance of self-support options like automated chatbots.
How fast can you onboard our customer support?
The speed of onboarding customer support typically depends on the complexity of your business operations and the scope of support services required. The timeline for onboarding can vary, but for Integrative Systems it typically ranges from a few weeks to a couple of months. We’d discuss your specific requirements, timelines, and then provide you with more accurate information to create a tailored onboarding plan that suits your needs.
How does reporting in customer service outsourcing work?
We collect, analyze, and present data for metrics and key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, first contact resolution rate, average handling time, and more. Based on these insights, we also identify trends, patterns, and areas of improvement. Evaluation of the performance of individual agents, teams, or the entire customer service department to assess agent productivity, customer satisfaction levels, adherence to service level agreements (SLAs), and other performance indicators is often included.
How do you train new customer service reps?
We introduce new hires to the parent company’s mission, values, culture, customer service goals, products or services, features, benefits, usage of each offering, policies and data privacy guidelines. We train reps on the various systems, software, and tools used by the parent company. Training on active listening, empathy, clear and concise communication, conflict resolution, and effective problem-solving is imparted. New reps shadow experienced customer service reps, either in-person or virtually to observe real customer interactions, learn from experienced colleagues, and gain practical experience in handling various situations.