IT Infrastructure Services
Smooth operation and efficiency of your IT infrastructure assured with the necessary resources, support, and management.
- Security and Compliances
- 24/7/365 Helpdesk & Technical Support
- Managed Network/Server/Data Center
- Back up & Disaster Recovery
- Managed Cloud Infrastructure
- IT Asset Management
What brings you here?
The concern about poorly configured networks crushing your team’s productivity?
Fear of losing your confidential data to unauthorized stakeholders?
Physical servers outdated, overheated, and messed up with fiber-optic cables?
The frustration of not being able to gain a competitive edge due to a non-cooperative IT infrastructure managed services partner?
Let’s figure it out for you!
Connect with our Experts
to get all Your Answers
- 20+
- Years In Business
- 85+
- CLIENTS SERVED
- 1150+
- PROJECTS DELIVERED
- 250+
- EMPLOYEE Strength
Our Esteemed Clients
Why Invest in Managed IT Infrastructure Services?
$5600 -The Average IT Downtime Costs per minute
It translates to $300000 per hour! As a leader, you never want to end up in a situation where you are answerable for the losses that you never wished for or thought of, do you?
(Reference – Gartner)$4.35 million -The Average Cost of a Data Breach
Cyberattacks and data breaches have become common threats to all.
As a leader, are you assured that your confidential business data stored in data centers is safe?
12 -The Average of IT Downtime Incidents per Year
US companies, to be specific, surface an average of 12 incidents per year for IT and application downtime.
As a leader, are you able to run your applications smoothly and seamlessly?
Managed IT Infrastructure Services
IT Infrastructure Solutions & Services We Offer
Security and Compliances
The modern-day cyberattacks and data thefts call for hi-tech managed detection and response solutions. You don’t have to wait till the network vulnerabilities strike – beforehand security audits and vulnerability assessments come in handy as preventive measures. With a reliable IT infrastructure consulting services partner, you get to strategize preventive solutions that can save you from cybersecurity threats, data breaches and unauthorized access. No matter what the shape, size, or nature of your business is, a trusted IT infrastructure consulting partner will always have your back with standard security compliances & disaster recovery plan.
Managed IT Services
An outdated IT infrastructure is merely sustainable for workforces functioning in hybrid environments. If you aim to achieve maximum productivity with no to low IT downtime, managed IT infrastructure services are all you need. Effective incident management, prompt patch fixes, and a proactive disaster recovery plan tailored to your changing business needs empower you to achieve desired IT uptime. While you focus on core business objectives, we help you optimize IT performance & streamline your operations with unwavering IT helpdesk support.
Managed Cloud Infrastructure
As a business leader, IT infrastructure scalability issues can be both, comforting & frustrating. Comforting – As a sign of growth. Frustrating – With the inability to scale. With reliable managed cloud infrastructure services, you experience an optimized cloud environment and seamless cloud integration with on-premise data centers. Apt resource allocation and optimization strategies let you achieve the desired scalability, relatively faster. You get to focus on growth, while we settle the challenges of your cloud infrastructure with our team of cloud infrastructure experts.
Productivity and Communication
For a leader like you, lost productivity is like a cost that can’t be recovered. With the changing work culture, cross-functional team collaboration and productivity hindrances are the challenges that stand tall. Advanced collaboration tools like Microsoft Teams and SharePoint help your team achieve seamless collaboration with 10x productivity. While you focus on innovation & growth, we help you uphold productivity & collaboration with our eminent IT infrastructure support services.
IT Network Infrastructure Services
Microsoft Azure Managed Services
IT Security and Compliance
Managed Network Support
What you Gain with IT Infrastructure Solutions and Services
24 x 7 Active Supervision
After hiring IT infrastructure managed services, you embrace a good night’s sleep without the worries of downtime. They have your back, 24 x 7.
Operation Efficiency > 30%
With managed IT infrastructure services, you will be able to see a spike of about 30% in operational efficiency.
OperationalCosts < 40-50%
Comparing the operational costs of an in-house IT team vs IT infrastructure-managed services, you save up to 50% of costs.
Scalability & Flexibility
You will be enabled to scale your IT resources in line with your current business requirements. That’s the leverage you get with flexible & holistic IT solutions.
Focus on Core Business
IT infrastructure outsourcing services empower you with full-fledged IT support & solutions so that you can be worry-free and focus on core business objectives.
Why Choose IT Infrastructure Solutions & Services from Integrative?
Years in Service
Expertise
Excellence
Choose IT Experts that Align with Your IT Infrastructure Goals
Helpdesk Support
- 1-3 years of experience with managed IT infrastructure services
- Experts in providing technical support, and troubleshooting hardware, and software issues.
Network Admin
- 2-5 years of experience in managed network support & services
- Experts in providing managed network support, VPN configuration, network configuration and troubleshooting, network security, routing, switching, software patching, and upgrade.
Desktop Admin
- 2-5 years of experience with IT infrastructure managed services
- Experts in providing desktop support, operating system-related issues, installation, configuration, maintenance, user support, and customer service.
Solution Architect
- 5-10 years of experience in IT network infrastructure services
- Experts in understanding IT network requirements, identifying business gaps, infrastructure design, and building robust IT infrastructure solutions
Frequently Asked Questions
What is L1 support in IT-managed services?
What is L2 support in IT-managed services?
The second level of technical assistance within IT services is L2 support, known as Level 2 support. In comparison to L1, it focuses on more extensive troubleshooting. The L2 support team has more in-depth expertise in IT infrastructure and is capable of handling more difficult technical issues. They handle escalated issues that cannot be addressed at the L1 level. L2 assistance entails extensive diagnostics, configuration modifications, software installations, and more specialized technical knowledge. L2 support can raise concerns to L3 or further levels for assistance if necessary for specialized or vendor-specific help.
What is L3 support in IT-managed services?
L3 support in IT-managed services is the most advanced level of technical support that focuses on managing complex troubleshooting, root cause investigation, performance optimization, critical incident resolution, high-end configuration issues, and maintaining the operational stability of complex IT infrastructures. IT experts offering L3 support carry extensive expertise in a variety of IT infrastructure technologies, operating systems, and hardware functions.
What IT infrastructure expertise do you carry?
For network management, our skills include Cisco ASA/FTD, ISE, Umbrella, Remote access and site to site VPNs, Cisco Switches. We can also work on Windows AD, IIS, RDS Exchange Servers, Windows Cluster, SCVMM systems. In cloud technologies, we are experts in Office 365, Azure AD, Duo, Okta, Logic monitor. Virtualization expertise comprises Hyper V, VMWare, Nutanix, Starwinds. Lastly, for security we can deliver our services for Splunk, Qualys, Nmap, Nessus Symantec and Sentinel EDR.
Will I be able to hire a Power BI developer on a full-time basis?
Our response SLAs are
Category
Service Level
MSL (Minimum Service Level)
Severity 1
15 mins or less
90% of the calls
Severity 2
15 mins or less
90% of the calls
Severity 3
2 hours or less
90% of the calls
Severity 4
24 hours or less
90% of the calls
Our Resolution SLAs are
Category
Service Level
MSL (Minimum Service Level)
Severity 1
4 hours or less
90% of the tickets
Severity 2
8 hours or less
90% of the tickets
Severity 3
16 business hours or less
90% of the tickets
Severity 4
40 business hours or less
90% of the tickets